Welcome to the Soulgood Bakery official website. By placing an order on this website, you acknowledge that you have read, understood, and accepted the following purchase terms, service conditions, and all related policies.
1. About Us & Order Declaration (About Soulgood Bakery)
Soulgood Bakery is dedicated to providing high-quality handmade desserts. For more details, please refer to [About Soulgood Bakery].
Order Confirmation: Upon successful placement of an order, you will receive an instant confirmation message. If you do not receive an order confirmation, please notify us immediately.
Modifications & Cancellations: As our products are freshly made, once an order is confirmed, no cancellations, modifications, or refunds will be permitted.
2. Product Ingredients & Origin
The country of origin of ingredients used in our products may be subject to change at any time due to market supply, seasonality, or other factors beyond our control, without prior notice. Where a significant change in the origin of ingredients for a specific product occurs, we will endeavor to update the relevant product description accordingly.
3. Pick up and Delivery Policy
Collection Proof: Customers must present their order confirmation number upon arrival to collect their items. Otherwise, Soulgood Bakery reserves the right to refuse the collection.
Punctual Collection: Please collect your items at the designated location according to the scheduled date and time. If an order is not collected on the specified date, it will be considered abandoned and no refund will be issued.
Third-Party Delivery: Our delivery services are executed by third-party logistics companies. Once the goods leave our studio and are handed over to the driver, the company is not held liable for traffic conditions, accidental delays, or minor external damages during transit that are beyond our direct control. If a delivery fails due to incorrect contact information or no one being available to receive the package, any additional costs for re-delivery must be borne by the customer.
For more details, please refer to [Pick up and Delivery Policy].
4. Return Policy
Fresh Food Guarantee: Since our products are freshly made, they have a short shelf life and require low-temperature storage. To ensure food safety, we do not accept returns or exchanges.
Issue Handling: If the product received does not match your order, please take photos as evidence and contact our customer service within 2 hours of receipt. For more details, please refer to [Return Policy].
5. Offers & Usage Restrictions
Non-Exchangeable: Orders cannot be exchanged for cash or other offers and may not be resold to third parties.
Offer Stacking: Unless otherwise specified, orders cannot be used in conjunction with other coupons, in-store promotions, discounts, or vouchers.
6. Soulgood Club
By joining our membership, you agree to the regulations regarding point accumulation and reward redemption. For more details, please refer to [Soulgood Club].
7. FAQ
For inquiries regarding payment methods, ingredients, or general ordering processes, please refer to [FAQ].
8. Contact Us
If you have any questions, please contact us via the [Contact Us] page.
9. Privacy Policy
We value your data security. Details regarding the collection and use of information can be found in our [Privacy Policy].
10. Final Decision
Soulgood Bakery reserves the right of final decision regarding all the above offers, terms, and conditions.
